Plexo City Walk
Terms of
Service
The rules for tracking, sharing, and finding a walking buddy on Plexo.
Document Details
EFFECTIVEAug 6, 2026
VERSION1.0
SCOPEGlobal — 18+
LANGUAGEEnglish
CONTACTservice@plexo.club
Please read carefully. These Terms include a binding arbitration clause (Section 22), a class action waiver (Section 22.3), a buddy-matching safety disclaimer with no identity verification (Section 7), a health and fitness disclaimer (Section 8), limitations on liability (Sections 19–20), and a strict 18+ age requirement. By using Plexo, you agree to these Terms in full.
These Terms of Service ("Terms") constitute a legally binding agreement between you and Plexo ("we," "our," or "us") governing your access to and use of the Plexo mobile application and all related features and services (collectively, the "Service"). Plexo is a global city walk companion that tracks your walks, recommends routes, lets you share your walking moments, and helps you find a walking buddy. By registering for or using the Service, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree, you must not use the Service.
01
Acceptance of Terms
1.1 — Binding Agreement

By downloading, installing, registering for, or using any part of the Service, you enter into a legally binding contract with Plexo effective as of the date of your first access.

1.2 — Incorporated Documents

These Terms incorporate by reference our Privacy Policy, Community Guidelines, and any other policies we publish within the Service. In any conflict, these Terms shall prevail unless a supplementary policy expressly governs a specific subject matter.

1.3 — Language

These Terms are drafted in English, which is the controlling language. Any translation is for convenience only; in any inconsistency, the English version governs.

02
Eligibility & Registration
2.1 — Age Requirement

The Service is available exclusively to individuals who are 18 years of age or older. By registering, you represent and warrant that you are at least 18. We reserve the right to immediately terminate any account where we have reasonable grounds to believe the holder is under 18, without prior notice or liability.

2.2 — Accurate Registration

You agree to provide truthful, current, and complete registration information, including your real date of birth. Providing false information to circumvent the age restriction is a material breach of these Terms and grounds for immediate permanent account termination.

2.3 — One Account Per User

Each individual may maintain only one active Plexo account. Creating duplicate accounts to evade bans, suspensions, or enforcement actions is prohibited and may result in permanent termination of all associated accounts.

2.4 — Third-Party Sign-In

You may register via Apple Sign-In or Google. By doing so, you authorize Plexo to receive limited profile information from those providers as permitted by your consent settings, subject to their respective terms and privacy policies.

2.5 — Geographic Availability

The Service may not be available or fully functional in all jurisdictions. You are responsible for ensuring your use complies with the laws of your country of residence.

03
Account Security
3.1 — Credential Security

You are solely responsible for maintaining the confidentiality of your account credentials. Do not share your password with any third party. Plexo will never request your password through any communication channel.

3.2 — Unauthorized Use

Notify us promptly at service@plexo.club if you suspect unauthorized use of your account. To the fullest extent permitted by law, Plexo is not liable for losses arising from unauthorized use prior to your notification.

3.3 — Account Responsibility

You are fully responsible for all activity occurring through your account, including all walks tracked, content shared, matches initiated, and purchases made, whether or not personally initiated by you.

04
The Service
4.1 — What Plexo Offers

Plexo is a global city walk companion providing:

  • GPS-based walk tracking with distance, pace, duration, and estimated calorie data
  • Recommended city walk routes curated editorially, by the community, and by third-party data providers
  • A buddy-matching feature to find other users interested in walking together
  • Community sharing of walk summaries, photos, and route highlights
  • Following, commenting, and reacting to other users' shared walks
  • In-app purchases for optional premium features
4.2 — Service Availability

We strive for continuous availability but do not guarantee uninterrupted access. GPS tracking accuracy depends on device hardware, network conditions, and environmental factors beyond our control.

4.3 — Service Evolution

Plexo is continuously developed. We may add, modify, or discontinue features at any time. We will provide reasonable advance notice of material changes affecting your use of the Service.

05
Walk Tracking Accuracy
5.1 — GPS Accuracy Disclaimer
GPS-based distance, pace, and route data are estimates and may not be perfectly accurate. Accuracy can be affected by device hardware, signal conditions, urban terrain (such as tall buildings), tunnels, or software limitations. Do not rely on Plexo's tracking data for purposes requiring precise measurement.
5.2 — Calorie Estimate Disclaimer

Calorie burn figures shown in Plexo are estimates based on general formulas and any optional profile data you provide. They are not medically precise and should not be relied upon for medical, dietary, or clinical decisions.

5.3 — Your Responsibility While Tracking

You are responsible for your own safety and awareness of your surroundings while using Plexo to track a walk, including traffic, terrain, and weather conditions. Do not use the Service in a manner that distracts you from safely navigating your environment.

06
Recommended Routes Disclaimer
6.1 — Community & Third-Party Sourced

Recommended routes come from a combination of curated editorial content, community contributions, and third-party mapping data. Plexo does not independently verify the current safety, accessibility, or condition of any route.

6.2 — No Guarantee of Route Safety or Accuracy
Plexo does not guarantee that any recommended route is safe, accessible, open, or accurately described at the time you walk it. Conditions such as construction, closures, weather, and neighborhood safety can change. Exercise your own judgment and check current local conditions before and during any walk.
6.3 — User-Contributed Routes

Where routes are contributed by community members, they reflect that user's personal experience and are not verified or endorsed by Plexo.

07
Buddy Matching & In-Person Safety
7.1 — Purpose of Matching

Plexo's buddy-matching feature helps you find other users interested in walking the same or a similar route together.

7.2 — No Identity Verification
Plexo does not verify the identity of users, and does not perform any liveness check, background check, or other screening before allowing access to buddy matching. Any registered user, verified or not, may send or accept a match request. You are solely responsible for exercising caution and good judgment when communicating with or meeting any matched buddy.
7.3 — Safety Recommendations for In-Person Meetings

If you choose to meet a walking buddy in person, we strongly recommend that you:

  • Meet for the first time in a busy, public, well-lit area — never a private residence
  • Tell a friend or family member where you're going, who you're meeting, and your planned route and time
  • Consider using Plexo's optional live location sharing (Privacy Policy, Section 3.4) with someone you trust during the walk
  • Arrange your own transportation to and from the meeting point
  • Trust your instincts — end the walk and leave immediately if you feel unsafe
  • Avoid sharing sensitive personal or financial information with matched buddies
7.4 — Assumption of Risk

You acknowledge and agree that communicating with or meeting any person found through Plexo's buddy-matching feature, whether in-app or in person, is undertaken entirely at your own risk. To the fullest extent permitted by applicable law, Plexo disclaims liability for the conduct, whether online or offline, of any user, and for any injury, loss, or damage resulting from interactions with matched buddies. See Sections 19–20 for full disclaimers and liability limitations.

7.5 — Reporting Concerns

If a matched buddy behaves inappropriately, makes you feel unsafe, or violates our Community Guidelines, report them immediately using the in-app Report function. We take matching-related safety reports seriously and will investigate promptly.

08
Health & Fitness Disclaimer
8.1 — Not Medical Advice
Plexo does not provide medical advice. Walk tracking, calorie estimates, and fitness-related content available through the Service are for general informational and motivational purposes only and are not a substitute for professional medical advice, diagnosis, or treatment.
8.2 — Consult a Physician

Before beginning any new walking or exercise routine, particularly if you have any pre-existing medical condition, injury, or health concern, you should consult with a qualified healthcare provider.

8.3 — Assumption of Risk

Physical activity, including walking, carries inherent risk. By using Plexo, you voluntarily assume all risks associated with walking and any related physical activity, including risks arising from environmental conditions, traffic, terrain, or training with a matched buddy.

09
User-Generated Content
9.1 — Your Responsibility

You are solely responsible for all content you publish or submit through the Service, including shared walks, photos, comments, and messages. By submitting content, you represent and warrant that you own or have all necessary rights to it and that it complies with these Terms and all applicable laws.

9.2 — License Grant

By publishing UGC publicly on Plexo, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, display, and distribute your content within the Service and in connection with promoting Plexo, subject to your visibility settings. You retain ownership of all original content you create.

9.3 — No Endorsement

Publication of UGC on Plexo does not constitute our endorsement or verification of that content, including any route or safety claims made.

9.4 — Content Deletion

You may delete your published content at any time. Deleted content is removed from public view within 48 hours, from production servers within 30 days, and from backup archives within 90 days.

10
Community Standards
10.1 — The Plexo Spirit

Plexo is built for people to explore cities and enjoy walking together. We ask all members to engage with encouragement, respect, and genuine appreciation of fellow walkers.

10.2 — No Harassment or Abuse

You may not use Plexo to harass, bully, threaten, or target any individual, including in matching conversations, comments, or community posts. Violations result in immediate enforcement action and may be reported to law enforcement.

10.3 — No Hate Speech

Content promoting hatred or discrimination against individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, or any other protected characteristic is strictly prohibited.

10.4 — No Deceptive Route or Safety Claims

You may not post fabricated route information, false safety claims, or misleading descriptions of route conditions that could put other users at risk.

10.5 — No Spam or Unauthorized Solicitation

You may not use Plexo's community or matching features to post spam, unsolicited commercial messages, or unauthorized promotions, including unauthorized tour-guide or paid-companion solicitation.

11
Intellectual Property
11.1 — Plexo's Property

All rights, title, and interest in the Service — including the Plexo name, logo, application design, interface, software, curated route content, and all proprietary technology — are owned by or licensed to Plexo and protected by applicable intellectual property laws.

11.2 — Your UGC

You retain ownership of your original walk shares, photos, and other UGC, subject to the license grant in Section 9.2.

11.3 — Third-Party Map Data

Certain mapping and route data are provided by third-party providers under license. These materials are protected by their respective licensors' intellectual property rights, and your use is subject to their terms.

11.4 — Feedback

If you submit ideas, suggestions, or feedback about the Service, you agree that Plexo may use such feedback freely without obligation. You assign to Plexo all intellectual property rights in such feedback to the extent assignable under applicable law.

11.5 — Copyright Notices

If you believe content on Plexo infringes your copyright, email service@plexo.club with subject "Copyright Notice" including identification of the protected work, identification and location of the allegedly infringing content, your contact details, a good-faith belief statement, and a declaration of accuracy and authority.

12
Child Safety & CSAE Policy
12.1 — Age Restriction

Plexo is exclusively for users 18 years of age or older. We implement date-of-birth verification at registration and apply detection measures to accounts suspected of being operated by minors. Confirmed underage accounts are immediately and permanently terminated with all associated data deleted.

12.2 — Parental Notification

If you are a parent or guardian and believe a minor has created a Plexo account, contact us immediately at service@plexo.club. We will investigate and, where confirmed, permanently delete the account and all associated data without delay.

12.3 — Child Sexual Abuse and Exploitation (CSAE)
Zero tolerance — absolute and without exception. Plexo enforces an unconditional zero-tolerance policy toward any content, conduct, or activity that constitutes, facilitates, promotes, or glorifies Child Sexual Abuse and Exploitation (CSAE) in any form. Prohibited conduct includes without limitation: child sexual abuse material (CSAM); grooming, solicitation, or exploitation of individuals under 18; and any content depicting, targeting, or endangering persons under 18.

We deploy automated CSAM hash-matching on all uploaded media, AI-assisted content analysis on community posts, and dedicated human safety reviewers. Upon confirmed detection or credible report: all associated content is immediately and permanently removed; the responsible account is permanently terminated and all associated identifiers are blocked; a mandatory report is filed with the NCMEC CyberTipline or the legally required equivalent national authority; and we cooperate fully with all resulting law enforcement investigations. CSAE-related terminations carry no right of appeal.

To report: use the in-app Report function on any content or user profile, or email service@plexo.club immediately with subject "CSAE Report." These are our highest-priority safety matter, actioned without delay.
13
License to Use the Service
13.1 — Limited License

Subject to your full and continued compliance with these Terms, Plexo grants you a personal, non-exclusive, non-transferable, revocable, limited license to install and use the Plexo application on devices you own or control, solely for your personal, non-commercial use to access the Service as intended.

13.2 — Restrictions

This license does not include any right to: sublicense, resell, or commercially exploit the Service; copy, modify, or create derivative works based on the Service; scrape or systematically extract route data, user profiles, or matching data; reverse engineer or disassemble any part of the Service; access the Service via automated means including bots or scrapers; or circumvent any security or access control feature.

13.3 — Reservation of Rights

All rights not expressly granted are reserved by Plexo. Unauthorized use terminates your license and may expose you to legal liability.

14
In-App Purchases
14.1 — Payment Processing

All in-app purchases are processed exclusively through Apple App Store or Google Play. Plexo does not store your payment card details. We receive only anonymized transaction confirmation tokens and entitlement data.

14.2 — Premium Features

If Plexo offers premium features (such as advanced route analytics, exclusive route packs, or expanded matching filters): (a) access is non-transferable between accounts; (b) non-refundable except as required by applicable law or app store policy; (c) may be discontinued with reasonable advance notice; and (d) may be forfeited upon account termination for cause.

14.3 — Subscriptions

Subscriptions auto-renew at the end of each billing period unless cancelled at least 24 hours before renewal via App Store or Google Play account settings.

14.4 — No Refund Obligations

Except as required by applicable law or app store policies, all digital content sales and premium feature purchases are final. Refund requests must be directed to the relevant app store platform.

15
Third-Party Services
15.1 — Mapping & Route Data

Plexo uses third-party mapping services and route data providers. Your use of map and route features is subject to those providers' terms in addition to these Terms.

15.2 — External Links

The Service may contain links to external resources (such as tourism websites or points of interest). Plexo is not responsible for the content, accuracy, or privacy practices of any third-party site.

15.3 — App Store Platform Terms

Use of Plexo from the Apple App Store is additionally subject to Apple's App Store Terms. From Google Play, additionally subject to Google Play's Terms. In any conflict, the applicable platform's terms prevail for platform-specific matters.

16
Prohibited Activities
16.1 — Platform Integrity

In connection with your use of the Service, you agree not to:

  • Post fabricated route information or false safety claims
  • Use the matching feature for purposes unrelated to legitimate walking companionship, including solicitation, harassment, or commercial promotion
  • Impersonate any person, brand, or Plexo representative
  • Manipulate walk statistics, leaderboard rankings, or engagement metrics through automated or fraudulent means
  • Scrape, extract, or systematically collect route, user, or matching data
  • Reverse engineer or tamper with the Service or its underlying technology
  • Use automated tools, bots, or scrapers to interact with the Service
  • Use the Service in violation of any applicable law or regulation
  • Engage in any activity that disrupts or damages the Service or its infrastructure
16.2 — Commercial Use

You may not use the Service to develop competing products, systematically extract route or community content, or conduct unauthorized commercial tour-guide or coaching activities. Tour operators or brands interested in official partnership arrangements should contact us at service@plexo.club.

17
Content Moderation
17.1 — Moderation Rights

Plexo reserves the right, but not the obligation, to review, moderate, remove, or take action on any content or user behavior at any time, in its sole discretion, without prior notice. Moderation uses automated screening and human review guided by these Terms and our Community Guidelines.

17.2 — User Reporting

You may report any content, route, or user that appears to violate these Terms using the in-app Report function. Reports are reviewed by our moderation team. Submitting false or malicious reports is a Terms violation and may result in enforcement action against the reporting account.

17.3 — Enforcement Actions

Violations may result in: a warning; content removal; temporary feature restrictions (including suspension of matching access); temporary account suspension; or permanent account termination. For CSAE violations or severe illegal conduct, immediate permanent termination and law enforcement referral occur without warning or appeal.

17.4 — Appeals

For enforcement actions not involving CSAE or illegal content, email service@plexo.club with subject "Enforcement Appeal" providing relevant details. We review appeals in good faith. CSAE-related terminations carry no right of appeal.

18
Termination & Suspension
18.1 — Your Right to Terminate

You may delete your account at any time via Settings > Account > Delete Account or by emailing service@plexo.club. Termination does not entitle you to a refund of premium feature fees, except as required by applicable law.

18.2 — Our Right to Terminate or Suspend

We may suspend or permanently terminate your access at any time, with or without prior notice, if we determine you have violated these Terms, engaged in unlawful activity, or pose a risk to the safety or integrity of the platform or its community.

18.3 — Effect of Termination

Upon termination, your access ceases immediately. Provisions that by nature survive termination continue to apply, including Sections 7, 8, 9.2, 11, 16, 19, 20, 21, and 22.

19
Disclaimers of Warranty
19.1 — As-Is Basis

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PLEXO DISCLAIMS ALL WARRANTIES INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

19.2 — No Warranty on Tracking Accuracy

PLEXO DOES NOT WARRANT THE ACCURACY OF GPS-BASED DISTANCE, PACE, ROUTE, OR CALORIE DATA. TRACKING ACCURACY DEPENDS ON FACTORS BEYOND OUR CONTROL, INCLUDING DEVICE HARDWARE AND ENVIRONMENTAL CONDITIONS.

19.3 — No Warranty on Route Safety

PLEXO DOES NOT WARRANT THE SAFETY, ACCESSIBILITY, OR CURRENT CONDITION OF ANY RECOMMENDED OR USER-CONTRIBUTED ROUTE. YOU ARE RESPONSIBLE FOR EXERCISING YOUR OWN JUDGMENT REGARDING ANY ROUTE YOU WALK.

19.4 — No Warranty on Matched Buddies

PLEXO DOES NOT VERIFY THE IDENTITY, INTENTIONS, OR CONDUCT OF ANY MATCHED BUDDY AND DOES NOT WARRANT THE SAFETY OF ANY IN-PERSON MEETING ARRANGED THROUGH THE SERVICE. INTERACTIONS AND MEETINGS WITH OTHER USERS ARE UNDERTAKEN ENTIRELY AT YOUR OWN RISK.

19.5 — No Warranty on Community Content

PLEXO DOES NOT ENDORSE, VERIFY, OR WARRANT THE ACCURACY OF USER-GENERATED WALK SHARES, ROUTE CONTRIBUTIONS, OR CLAIMS. USERS RELY ON COMMUNITY CONTENT AT THEIR OWN DISCRETION AND RISK.

20
Limitation of Liability
20.1 — Exclusion of Consequential Damages

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PLEXO OR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF DATA, OR HARM ARISING FROM YOUR USE OF THE SERVICE, RELIANCE ON ROUTE OR TRACKING DATA, OR INTERACTIONS WITH MATCHED BUDDIES, WHETHER ONLINE OR IN PERSON, EVEN IF PLEXO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

20.2 — Aggregate Liability Cap

Plexo's total cumulative liability to you for all claims arising from these Terms or the Service shall not exceed the greater of: (a) the total amount you paid directly to Plexo (excluding amounts paid to Apple or Google) in the twelve months preceding the claim; or (b) USD $50. Where applicable law does not permit certain caps, Plexo's liability is limited to the maximum extent permitted.

20.3 — Essential Basis

The limitations in this Section reflect a reasonable allocation of risk given the nature of a platform that provides route information and facilitates connections between users, including for in-person walks, and form an essential element of the agreement between you and Plexo.

21
Indemnification
21.1 — Your Obligations

You agree to indemnify, defend, and hold harmless Plexo and its affiliates, officers, directors, employees, contractors, and agents from and against all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) your content; (c) your breach of these Terms; (d) your violation of applicable law; (e) your infringement of any third-party right; or (f) any harm you cause to other users, including in connection with in-person meetings arranged through buddy matching.

21.2 — Control Rights

Plexo reserves the right to assume exclusive control of any matter subject to your indemnification. You agree to cooperate fully and may not settle any claim imposing obligations on Plexo without our prior written consent.

22
Dispute Resolution & Arbitration
22.1 — Informal Resolution First

Before initiating formal proceedings, contact us at service@plexo.club describing the dispute and the relief sought. We will respond in good faith within 30 days. If not resolved within 60 days, either party may proceed to formal dispute resolution.

22.2 — Binding Individual Arbitration

Except for small claims court matters and except where prohibited by applicable law, all disputes arising from these Terms or the Service shall be resolved by binding individual arbitration administered by a recognized arbitral institution in the jurisdiction of Plexo's principal place of business. The arbitrator's decision is final and may be entered as a judgment in any court of competent jurisdiction.

22.3 — Class Action Waiver

YOU AND PLEXO EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION. All claims must be brought individually. If this waiver is found unenforceable for any claim, the arbitration provision in Section 22.2 shall not apply to that claim.

22.4 — Jurisdictional Exceptions

For users in jurisdictions where mandatory arbitration or class action waivers are unenforceable (including EU member states and the United Kingdom), these provisions shall not apply to the extent prohibited. Such users retain the right to bring disputes before courts of competent jurisdiction in their country of residence.

23
Governing Law
23.1 — Applicable Law

These Terms are governed by the laws of the jurisdiction in which Plexo is incorporated, without regard to conflict of laws principles, except where mandatory consumer protection or data protection laws in your country of residence impose higher standards that cannot be contracted out of.

23.2 — Consumer Rights

If you are a consumer in a jurisdiction with mandatory consumer protection legislation, your statutory rights are not limited by these Terms. In any conflict, your statutory rights prevail to the extent of the conflict.

24
Changes to Service & Terms
24.1 — Service Changes

We may add, modify, or discontinue features at any time. We will provide reasonable advance notice of material changes where practicable.

24.2 — Terms Updates

Material changes are communicated at least 14 days before taking effect via in-app notice, push notification, and/or email. Non-material clarifications may be updated without advance notice.

24.3 — Acceptance

Continued use of Plexo after any revised Terms' effective date constitutes acceptance. If you do not accept, stop using the Service and delete your account before the changes take effect.

25
Miscellaneous
25.1 — Entire Agreement

These Terms, together with our Privacy Policy and Community Guidelines, constitute the entire agreement between you and Plexo regarding the Service.

25.2 — Severability

If any provision is found invalid or unenforceable, it shall be modified minimally to make it enforceable, or severed if modification is not possible. All remaining provisions continue in full effect.

25.3 — Waiver

Our failure to enforce any right or provision is not a waiver. Any waiver must be in writing and signed by an authorized Plexo representative.

25.4 — Assignment

You may not assign these Terms without our prior written consent. Plexo may assign them in connection with a merger, acquisition, or asset sale, with notice to affected users.

25.5 — Force Majeure

Plexo is not liable for delays or failures in performance resulting from events beyond our reasonable control, including natural disasters, government actions, infrastructure failures, cyberattacks, or pandemics.

26
Contact Us
26.1 — General Inquiries

For questions, concerns, or legal notices regarding these Terms or the Service:

We acknowledge inquiries within 5 business days and respond within 30 days.

26.2 — Legal Notices

Formal legal notices must be submitted to service@plexo.club with subject "Legal Notice." Notices become effective upon our written acknowledgment.

26.3 — CSAE & Child Safety Reports

Use the in-app Report function on any content or user profile, or email service@plexo.club immediately with subject "CSAE Report." These are our highest-priority safety matter, actioned without delay.

26.4 — Buddy Safety Concerns

To report a safety concern about a matched walking buddy, use the in-app Report function on their profile or email service@plexo.club with subject "Buddy Safety Report." If you are in immediate danger, contact local emergency services first.

© 2026 Plexo. All rights reserved. Terms of Service · Version 1.0 · August 6, 2026